Frequently Asked Questions

We have answers to your questions!



Below are some common questions that might help answer any questions or concerns. Please feel free to give us a call or text and email for any other questions you might have.

What are your hours?

We are a by-appointment-only house call practice.

How do I schedule an appointment?

To schedule an appointment, please give us a call or text, send us an email, or click here.

How much does a house call visit cost in general?

The house call fee is based on travel time. To learn more, please visit our Service Fees & Travel Areas page. In terms of our generalized pricing: A wellness exam or consultation is $65. A sick pet or second opinion appointment/consultation is $115. Emergency exams are $125. A Quality of Life Assessment and Hospice/Palliative Care Consultation is $250.

If I have a pet emergency, where do I go?
What payment options do you have?

We accept Zelle, Venmo, all major credit cards, cash, and checks.

What types of surgical procedures do you offer?

We perform spays/neuters, mass removal, cherry eye, and entropian, cystotomy, pyometra, gastrotomy, and enterotomy surgeries.

My pet is scheduled for surgery. What can I expect that day?

Surgery is scheduled on Sundays. Citrus Animal Hospital in La Verne kindly allows us to us their surgery suite. Drop off is a 9am.Please allow 30 minutes for the check-in process. You will be notified when the procedure is complete, and a discharge appointment time will be made. Discharges are in the afternoon, usually before 4pm. A specific discharge time will be given once your pet is in recovery. Rancho West Animal Hospital does allow pet parents to be inside the facilities.

Citrus Animal Hospital

2317 Foothill Blvd
La Verne, CA 91750

My pet needs a health certificate. Is that something you offer?

Unfortunately, we do not offer pet health certificates at this time.

What is heartworm, and why does my pet need monthly prevention?

Heartworm disease is a serious and potentially fatal disease in pets in the United States and many other parts of the world. It is caused by foot-long worms (heartworms) that live in the heart, lungs, and associated blood vessels of affected pets, causing severe lung disease, heart failure, and damage to other organs in the body. We highly recommend Heartgard, Trifexis, and Revolution for heartworm prevention. To find out more about heartworms and heartworm prevention, click here.

What food should I feed my pet?

An important part of your pet’s healthcare is to ensure he/she is eating the best diet you can afford. Excellent healthcare starts with an excellent diet, and pet parents have a number of choices.

Many pet parents are interested in home cooking for their pets. Chi Dog and Just Food for Dogs do the cooking for you and provide complete frozen meals balanced by Veterinary Nutritionists to be used as your pets sole diet or as a topper to their kibble. helps pet parents develop balanced recipes they can cook at home and provide the appropriate vitamin and mineral supplements to make sure the homecooked diet meets all your pets nutritional needs.